Contacting thequality department
We are responsible for our warranty obligations to our customers. If you have any questions or problems related to the order, write to us: fill out the contact form for consultation, send a photo or video to info@elpasso.com.ua. Complete information will help us understand the situation as soon as possible.
The following materials must be attached to the appeal:
- photo of the sales receipt (acceptance certificate, UPD) signed by the buyer;
- photo of the defect from a distance of 1 meter;
- photo of the defect from a distance of 20-30 centimeters;
- video, if it is necessary to demonstrate the work of mechanisms.